1. Introduction
These Terms and Conditions (“Terms”) govern your use of the website ‘www.wilddogs.co.uk’ (“Website”) and the purchase of products or services from ‘Wild Dog Witham Ltd.’ (“we”, “us”, “our”). By accessing or using our website, placing an order, or otherwise engaging with our services, you agree to these Terms. If you do not agree to these Terms, you must refrain from using our website.
2. Company Information
- Business Name: Wild Dog Witham Ltd.
- Registered Address: Unit 16, Opus Business Park, Wheaton Road, Witham, Essex, CM8 3ZL.
- Company Registration Number: 15578789
- VAT Registration Number: N/A
- Contact Email: enquiries@wilddogs.co.uk
- Contact Phone Number: 07504540916
3. General Terms
You agree to comply with all applicable laws and regulations when using our website. You must be at least 18 years old to make purchases from us. By using the website, you confirm that all information provided, including billing and shipping details, is accurate.
4. Order Process
4.1. Placing an Order
By placing an order through our website, you are making an offer to purchase the goods in accordance with these Terms. All orders are subject to acceptance and availability. Once you have placed an order, we will send you an email acknowledging receipt of your order. This does not constitute acceptance of your order.
4.2. Order Confirmation
A binding contract between us will only be formed when we send an order confirmation email confirming the acceptance of your order. Until this point, we reserve the right to cancel or refuse your order, for reasons such as unavailability of stock, errors in pricing, or technical issues.
5. Prices and Payment
5.1. Price
The prices for the products are displayed on the website and include VAT (where applicable), unless otherwise specified. Shipping charges are additional and will be displayed at checkout.
5.2. Payment
We accept the following methods of payment: Debit cards, Credit cards, Apple Pay & Google Pay. All payments are processed securely. Payment for products must be made in full before we dispatch any items.
5.3. Currency
All prices are shown in GBP (£), and any applicable taxes or fees will be included in the total price unless stated otherwise.
6. Shipping and Delivery
6.1. Delivery Methods
We offer several delivery methods, which will be made clear at the checkout. Delivery times and costs will vary based on the shipping option selected and your location.
6.2. Delivery Times
Delivery times are estimates and cannot be guaranteed. We aim to dispatch orders within 3-5 business days of receiving an order, but this may vary depending on stock availability. We are not liable for any delays caused by third-party delivery services.
6.3. International Orders
If you order products for delivery outside the UK, you may be subject to customs duties and taxes in your country. You are responsible for these additional charges.
7. Right to Cancel and Returns
7.1. Cancellation Rights
Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving the goods without giving any reason. If you wish to cancel your order, please contact us within 14 days of receiving the products.
7.2. Returns and Refunds
To return a product, please contact us at enquiries@wilddogs.co.uk. You must return the product in its original condition and packaging. The cost of returning the goods is your responsibility. Upon receipt of the returned product, we will issue a refund for the product price, excluding shipping costs.
7.3. Exceptions to the Right of Cancellation
The right to cancel does not apply to certain products, including:
- Perishable goods or products that may expire quickly
- Sealed goods that cannot be returned due to health and hygiene reasons if they have been opened
7.4. Faulty Products
If the products you receive are faulty, damaged, or not as described, please contact us within 30 days. We will either replace the item, repair it, or offer a refund, depending on the situation.
8. Consumer Rights and Warranties
8.1. Statutory Rights
Nothing in these Terms affects your statutory rights as a consumer, including your right to a refund, repair, or replacement in the event of faulty goods. These rights are provided by UK law under the Consumer Rights Act 2015.
8.2. Warranties
All products come with a standard statutory warranty for a minimum of 12 months unless otherwise specified.
9. Limitation of Liability
To the fullest extent permitted by law, we are not liable for any loss, damage, or expense arising from your use of our website or the products purchased, except in cases of fraud or gross negligence.
10. Intellectual Property
All content on our website, including images, text, logos, and trademarks, is owned by Wild Dog Witham Ltd. or licensed to us. You may not reproduce, distribute, or otherwise use this content without our written permission.
11. Privacy and Data Protection
Your privacy is important to us. We process your personal data in accordance with our Privacy Policy.
12. Governing Law
These Terms and any contracts formed under them are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Amendments
We reserve the right to amend these Terms at any time. Any changes will be posted on our website, and they will be effective immediately upon posting.